Woddle Smart Changing Pad

1. Check that the power cord is securely connected to both the changing pad and the wall outlet.
2. Try a different outlet.
3.  Unplug for 5 minutes and reconnect.
4. Contact support if still not working.

1. Ensure the pad is on a flat surface.
2. Remove any other objects.
3. Recalibrate via the changing pad. 
4. Update firmware if needed.

1. Ensure Bluetooth, Wi-Fi and location services are enabled on your smartphone and that the changing pad is within range.
2. Confirm that you have entered the correct password for your WiFi; if your network does not have a password, leave that field blank.
3. The Woddle Smart Changing Pad only connects on a 2.4 Ghz network. In some cases, you might need to downgrade from 5Ghz to 2.4 Ghz in your router settings. If that is done, then you should close the app and restart the pairing process.
4. Close the Woddle Baby app completely and restart it. Additionally, unplug the changing pad, wait 30 seconds, and then plug it back in.
5. Delete app, and download again
6. Pair again
7. Ensure that both the app and the changing pad’s firmware are up to date.
8. If syncing issues continue, contact Woddle support for further help.

1. Verify your changing pad is connected to the Internet and your Wifi is working. If the Wifi icon is not showing on the changing pad, or your Wifi is out, you will need to restore connection before sending data. You can do that by tapping the gear icon on the changing pad.
2. Verify that your baby’s name(s) are on the top of the changing pad. If your baby’s name is appearing on the changing pad, but you are getting the data failed error message, proceed to step 3. If the baby’s name is not on the top, go to settings and reset your pad. It is possible the connection has been lost. 
3. Go into the app to the More → Changing Pads section and look to see if your changing pad is still connected, grayed out or if it says Connect Changing Pad. If your changing pad is still connected and you see the baby’s name on the changing pad, please contact Customer Support. If the changing pad is grayed out, you will need to reset the changing pad.

- Check power.

- Let the pad cool if overheated.

- Contact support for unusual heating or display issues.

If you are having trouble logging in to the app, please verify your login credentials and reset your password if needed. Additionally, please confirm that your phone is connected to the internet as the app required a data connection to work.

1. Ensure the device is using the original accessories and is plugged into the wall outlet. If it is plugged into a computer or other device, it may not ever reach maximum temperature. 
2. If the device is plugged in to the wall outlet, and you’ve waited 30 minutes to reach the maximum temperature, verify you are on the most updated version of the firmware. 
3. If all the above are correct, please contact customer support.

Entering 0000 on the app should allow you to connect successfully.